سياسة الاستبدال والاسترجاع

Dear Hanane customers, please choose your order carefully and accurately, and select the appropriate size through the sizes shown in the picture (size guide). How to request a replacement or return? Contact via WhatsApp 966535855357. Return period within Saudi Arabia from 12 to 24 hours from the date of receiving the order. Replacement period within Saudi Arabia within 48 hours from the date of receiving the order. Do you want to replace? Replacement is available. Replacement period 48 hours. Replacement fee 50 riyals. Certainly, you can place a product replacement request as long as the shipment is intact and in its original condition without any damage, bearing the shipping costs. This must be done within 48 hours of receiving the order, and only one replacement is allowed. After that, no return or replacement is possible. Want to return? Returns are available according to the store policy, with a return period of 12 to 24 hours. Return fee 70 riyals outside Jeddah and Mecca. The return and replacement process is very easy through. Notice: the refund period after receiving the product or canceling the order ranges from 7-14 working days. Replacement policy in all regions of the Kingdom except Jeddah and Mecca (Jeddah and Mecca customers, the replacement policy is according to the customer's choice of shipping company or immediate delivery). How to return the product to the merchant for customers inside the Kingdom regions: Once the customer requests a return, a shipping label will be sent to the customer. The customer then goes to the nearest branch of the shipping company to hand over the label and the dress on the same day the shipping label is sent to the customer. When delivering the shipment to the shipping company's branch, please inform the return staff of that and send a picture of the shipment from the shipping company's branch. If the shipment is not sent to the shipping company with the label on the same day, the return or replacement will not be accepted afterward. Store terms and conditions: The sale process and your use of the products available in our store are subject to the terms and conditions of use and service. The store may choose to accept or reject or cancel your order in some cases, for example if the product you wish to purchase is unavailable, or if the product was priced incorrectly, or if the order is found to be fraudulent. The site will refund what you paid for orders that are not accepted or canceled. Order cancellation policy: • Cancellation or return is allowed within only 30 minutes from the time of the order. If more than 30 minutes pass, cancellation or return is not possible. If the order has been processed and a delivery and shipping label issued, the order cannot be canceled, and you must receive the order and contact us to request a return. If there is a delay in delivery, the customer has the right to cancel the order and get a full refund if more than 14 days have passed, according to laws and regulations. To ensure clarity for all our dear customers, we clarify that: The return policy for Hanane Fashion dresses applies only to orders within Saudi Arabia and does not include orders outside Saudi Arabia. It does not include offers. If you wish to request a return for your shipment, you can certainly do so as long as the shipment is intact and in its original condition without any damage, through communication channels and by requesting a return. All return and replacement requests: • All products are returned within 12 to 24 hours from the date of receiving the order. • All products are replaced within 48 hours from the date of receiving the order. • The customer bears the shipping costs for returns if paid via Mada or Visa, which is 35 riyals. Also, delivery fees paid are non-refundable (Samsa 35 riyals, Jeddah courier 50 riyals, Mecca courier 50 riyals). • The customer bears the shipping costs for returns if paid via Tabi or Tamara, which is 40 riyals. Delivery fees paid are non-refundable (Samsa 35 riyals, Jeddah courier 50 riyals, Mecca courier 50 riyals). For Jeddah and Mecca, returns and replacements are within (one to two days), sometimes on the same day via the delivery courier, who waits no more than 30 minutes for the fitting of the piece, and delivery fees are paid regardless of the result (receiving the product, replacing the product, or returning the product). The delivery fee is paid to the courier. • The due amount will be refunded after the courier or shipping company delivers the order within 7 to 14 working days. Refunds will be made minus any due charges for shipping fees or bank transfer fees, which are on the customer and non-refundable. • Orders outside the Kingdom of Saudi Arabia are not eligible for any replacement or return. • The shipping cost for returning and delivering the replacement order is 70 riyals. • If a defect or manufacturing error occurs in the product, it will be returned after reporting it. Cases where returns are not accepted: • If the product has been used by the customer for more than 24 hours and there is proof of that, and the customer requested it, it is not eligible for return. • Requests for return made after the specified time of 24 hours from the date of receiving the order are not accepted. • If the product has been used, damaged, or is not in the same condition as when received, or if the Hanane card is damaged on the product, or if the invoice is damaged, or if a discount code was used, or if the order was for custom dresses (the value of the package purchased is non-refundable). • Delay in shipping the replacement; the replacement is never returned, and the customer must pay the price of the dress. Customer service for returns and replacements: WhatsApp: 966535855357. Direct WhatsApp link: https://wa.me/message/NFQQJE57ZO2QC1